*Dallas, Texas – January 13, 2025* – C&W Appliance Service, a family-owned leader in premium appliance repair, is proud to announce its recent accolades from the United Appliance Servicers Association (UASA).
C&W has been awarded the prestigious “Most Professional Appliance Servicer” title, a national honor that evaluates excellence in operations, training, and customer service.
In addition to this esteemed award, C&W Appliance Service has achieved the highest customer satisfaction rating among Sub-Zero Premier Partner Appliance Service companies for an unprecedented second consecutive year.
“We are grateful for the generations of customers, technicians, fellow service companies, and the UASA who have ‘sharpened’ C&W and the industry, fostering trusted partnerships”, shared Philip LaPlante, C&W’s Service Manager. “Their professionalism and commitment to excellence are the backbone of our award-winning service.”
“Managing our extensive parts inventory is crucial to our success,” explained Dan Vivier, Parts Department Manager. “Our meticulous approach ensures that we have the right parts available at the right time with the right Technician and location, helping resolve customer needs quickly and professionally.”
Reflecting on the company’s journey, Paul Bates, Branch Manager for Austin/San Marcos/San Antonio, added, “Overseeing our service operations in Central Texas (Austin / San Marcos / San Antonio), I witness firsthand the dedication of our technicians and office team.”
“Times have changed—we no longer carry dozens of paper manuals in our trucks, we no longer smoke in customers’ houses or use pay phones to call the office between service calls—but our dedication to delivering best-in-class, professional service remains unwavering, just as our co-founder Wayne Thompson demanded,” noted Wade Mannon, Training Manager. “Sometimes, the old ways are the right ways.”
“Our customers are at the heart of everything we do,” emphasized Donna Harper, Customer Service Manager. “Their loyalty and feedback drive us to improve every day and to deliver the exceptional service they deserve.”
“Maintaining the legacy of our Founders while adapting to modern practices has been key to our sustained success,” remarked Mary Halldorson, Finance and Office Manager. “We honor our past as we look forward to continued growth.”
“We don’t chase awards; instead, we view them as continuing our Founders’ ideals of excellence in service,” said Ben Brinkopf, C&W Appliance Service’s owner.
“The highest honor that any service company can receive is the privilege of being invited – and invited back – into the homes and businesses of our esteemed customers. We continue to aspire to achieve goal daily, one that we’ve held since 1958.”
About C&W Appliance Service
Founded in 1958 by Wayne Thompson and Charles Gregory, C&W Appliance Service is a family-owned and operated business, serving the Dallas, Fort Worth, Austin, San Antonio, and Texas Hill Country areas. As the exclusive, authorized Premier Partner to service Sub-Zero, Wolf, and Cove appliances, C&W Appliance Service is committed to providing exceptional customer service and quality repairs. With a team of highly trained technicians and a focus on continuous improvement, C&W Appliance Service upholds the legacy and standards established by its founders.
Media Contact:
C&W Appliance Service
Phone: (855) 358-1496
Email: service@cwservicesinc.com
Website: https://cwservicesinc.com/
