DALLAS, TX — October 2025 — C&W Appliance Service, the factory-certified partner for Sub-Zero, Wolf, and Cove in Texas, has once again earned national recognition — placing Top 3 in Sub-Zero’s 2025 Nationwide Customer Satisfaction Contest.
After back-to-back #1 finishes in 2023 and 2024, this marks the third consecutive year C&W has been among the top Sub-Zero service providers in the country, continuing its legacy of excellence and consistency.
“Our customers are the reason we exist, and their trust means everything,” said Ben Brinkopf, CEO of C&W Appliance Service. “We’re honored that nearly 92% of Sub-Zero customers rated us Very Satisfied — and 97% when you include Satisfied responses. But we know every day is a new opportunity to earn that trust again.”
Consistency, Care, and Commitment
C&W’s reputation has been built over more than six decades by focusing on one thing: taking care of people first. From their Dallas headquarters to branch locations in Austin, San Antonio, and San Marcos, the team has made customer satisfaction the company’s signature.
“We’re proud to finish among the top companies in the nation, but what matters most is the customer experience on each individual service call,” said Philip LaPlante, Service Manager. “We don’t just fix appliances — we fix the customer relationship first, and that’s what sets us apart.”
Expanding into Factory Certified Installation
In addition to being Sub-Zero, Wolf, and Cove’s exclusive Factory Certified Service partner for much of Texas, C&W has expanded its offerings into Factory Certified Installation (FCI) programs — ensuring high-end products are installed and serviced to factory specifications from day one.
The company now provides installation and service for Sub-Zero, Wolf, Cove, Scotsman, Hoshizaki, True Residential, and other best-in-class brands.
“Our installation team takes the same pride in craftsmanship that our service team is known for,” said Brady Ethridge, Installation Manager. “We handle every installation with precision — from leveling and ventilation clearances to final testing — so customers can enjoy flawless performance from the very start. Partnering directly with these manufacturers allows us to deliver a seamless, factory-approved experience for homeowners, builders, and designers.”
Teamwork at Every Level
Behind the scenes, C&W’s success is powered by a deeply experienced and passionate team:
- Dan Vivier, Parts Department Manager, emphasized operational excellence:
“Our goal is first-visit success. That means having the right part, in the right place, at the right time — and that precision comes from years of refining our systems.” - Mary Halldorson, Finance Manager, reflected on shared accountability:
“Every member of our team feels responsible for upholding the company’s reputation. We make decisions every day with integrity and long-term trust in mind.” - Donna Dwyer-Harper, Customer Service Manager, noted how empathy drives satisfaction:
“Our customers deserve clear communication and respect. Whether it’s a call, text, or confirmation email — we treat every interaction as part of the service experience.” - Wade Mannon, Training Manager, added:
“Continuous training is the backbone of our quality. From new technology to brand updates, our technicians train year-round to stay ahead and deliver excellence on every call.”
A Legacy of Excellence
Founded in 1958, C&W Appliance Service has been trusted for over six decades by Texas homeowners seeking unmatched expertise with premium kitchen and refrigeration products. In 2025, the company was also recognized by the United Appliance Servicers Association as the Top Appliance Service Company in the United States, underscoring its leadership in both quality and professionalism.
Philip LaPlante offers: “The world changes fast, but our values don’t.” Doing the right thing — for customers, for our team, and for our manufacturer partners — has been our way since Wayne Thompson started C&W in 1958. As we know, sometimes, simply, the old ways are the right ways.”
About C&W Appliance Service
C&W Appliance Service provides factory-certified repair, maintenance, and installation services for Sub-Zero, Wolf, Cove, True Residential, Scotsman, Hoshizaki, and other luxury appliance brands throughout Dallas–Fort Worth, Austin, San Antonio, and Central Texas. Founded in 1958, C&W remains dedicated to craftsmanship, customer care, and continuous improvement.
