At C&W Appliance Service, we believe our people are the backbone of our business—the ones who show up day in and day out to keep our customers’ homes running smoothly. Today, we’re proud to celebrate one of our “hidden gems” who has quietly carved out a strong niche: congratulations to Chase Connors on his 10-year anniversary with the C&W family!

A Decade of Dedication

When Chase joined the team a decade ago, he came with strong raw technical ability—a real talent for diagnosing tough problems and diving into complex appliances. Over the years, that core strength has grown. He has mastered many tricky repairs and grown more comfortable in the field, and we’re excited about where he’s headed.

Fixing the Customer, Then the Appliance

One of our guiding principles at C&W is this: We fix the customer first, then the appliance. It’s not just about replacing a part or making the repair; it’s about helping the homeowner understand what’s going on, how to avoid repeat issues, and ultimately feeling confident and cared for.
Chase is learning this every day. He’s embraced the fact that technical skill alone doesn’t make a full service tech—it’s the combination of technical, relational, and explanatory ability. He’s improved in how he interacts with customers: listening to their concerns, explaining in plain language what he’s doing, and leaving the job site so they feel understood and supported.

What Customers Notice

“I absolutely love C&W Appliance Repair for my high end appliances! … Scheduling is a breeze, their communication is excellent, and their pricing is upfront and honest.” C&W Appliance Service+1
“The technician was very thorough, explained the issue and offered the necessary recommendations. Went above and beyond to provide recommendations on cleaning to help prevent future issues! Very satisfied with the service call!” C&W Appliance Service

That’s the kind of experience we want Chase to deliver—combining his excellent technical chops with clear communication and that customer-first mindset.

Words from the Team

“Chase has the strong foundation of technical skill that many spend years trying to build,” says Philip LaPlante, Service Manager at C&W. “What we’re proud of is the progress he’s made in getting more comfortable with customer interactions and seeing the repair through the customer’s whole experience—from problem to solution to reassurance.”

Chase’s Tips from the Field

Over ten years in the trenches, here are some practical pointers that Chase shares:

• Begin with the story: Ask the customer what they saw or heard. Sometimes the symptom they describe opens the door to the root cause.
• Explain in plain English: After diagnosing, tell the customer what you’re going to do and why—so they’re not just watching you work, but understanding the fix.
• Check the environment: Many repeat issues stem not only from a bad part, but from conditions (ventilation, location, misuse) that set it up.
• Leave them empowered: Show them what they should watch for (odd sounds, longer run-time, warm spots) so they feel confident and know when to call again.

Thank You, Chase!

Ten years is a significant milestone. We look forward for your continued learning and growth —technically and relationally—on our team and for our customers.