Acceptance of Terms
By scheduling service, approving an estimate, providing payment information, or allowing work to begin, you acknowledge that you have reviewed and agree to these Terms & Conditions, whether or not you sign below.
These Terms and Conditions apply to all appliance repair, service, maintenance, delivery, and installation services performed by CW Services Holdings, LLC (dba C&W Appliance Service) (“C&W,” “Company,” “we,” or “our”).
By scheduling service, approving an estimate, paying a deposit, or allowing work to begin, the customer (“Customer”) agrees to the terms below.
C&W Appliance Service provides appliance repair, maintenance, delivery, and installation services for residential and commercial customers.
Services may include:
Unless specifically quoted in writing, services do not include:
Additional work required to complete the job must be approved by the customer and may result in additional charges.
Payment is due upon completion of service unless otherwise agreed.
Accepted forms of payment may include:
By scheduling service or providing payment information, Customer authorizes C&W Appliance Service to charge the payment method on file for:
Invoices not paid when due may be subject to collection costs.
Appointments are scheduled based on technician availability.
Cancellations or rescheduling must be made at least 48 business hours before the scheduled appointment.
If technicians arrive and the site is not accessible, safe, or ready for service, a trip charge may apply.
Customer agrees to provide safe and reasonable access to the appliance and surrounding work area.
Customer responsibilities include:
If site conditions prevent safe service, C&W Appliance Service may reschedule the work.
C&W Appliance Service reserves the right to stop or refuse work if conditions are unsafe, non-compliant, or likely to result in damage.
Technicians may need to move appliances to perform service or installation.
Moving appliances carries inherent risk, including possible damage to:
Customer authorizes necessary movement of appliances and acknowledges these inherent risks.
Many appliances connect to plumbing systems including refrigerators, ice machines, dishwashers, and beverage equipment.
Working with water-connected appliances carries inherent risk of leakage, flooding, or component failure.
Customer acknowledges this risk and agrees to hold C&W Appliance Service harmless for damages resulting from water-related failures except in cases of proven gross negligence or willful misconduct.
Customer agrees to monitor the appliance immediately after service or installation. If any issues are observed (including leaks, unusual operation, or performance concerns), Customer agrees to immediately shut off water, gas, or power to the appliance and contact C&W Appliance Service.
C&W Appliance Service shall not be responsible for damages resulting from continued operation of an appliance after a problem is observed or should reasonably have been observed.
Refrigeration systems contain complex mechanical and electronic components.
Repairs are based on symptoms observed during diagnosis and may not identify all underlying issues.
Customer acknowledges that refrigeration failure may result in:
C&W Appliance Service shall not be responsible for such losses.
Appliance diagnosis is based on observable symptoms and available testing methods.
Additional issues may become apparent during repair.
If additional problems are discovered:
Appliance repairs are not guaranteed to resolve all issues, and additional failures may occur due to the age, condition, or complexity of the appliance.
If Customer supplies parts, accessories, panels, or materials:
For appliance installations, Customer is responsible for ensuring the installation site meets manufacturer requirements.
Customer must ensure:
If installation cannot proceed due to site conditions, additional charges may apply.
C&W technicians take reasonable precautions when moving appliances.
However flooring materials such as:
may be susceptible to scratches, dents, or pressure damage.
C&W Appliance Service shall not be responsible for damage resulting from normal appliance movement across existing flooring surfaces.
Many luxury appliances use custom panels or trim supplied by cabinetmakers or other contractors.
C&W Appliance Service is not responsible for:
Panel adjustments related to fabrication issues must be handled by the cabinetmaker.
Technicians may photograph installation or service conditions before, during, and after work.
These images may be used for:
C&W Appliance Service provides a 90-day workmanship warranty on applicable services.
This warranty applies only to labor performed by C&W.
Warranty does not apply if:
Manufacturer warranties remain the responsibility of the appliance manufacturer.
To the fullest extent permitted under Texas law:
To the fullest extent permitted under Texas law, C&W Appliance Service’s total liability for any claim arising from services performed shall not exceed the amount paid by the customer for the specific service performed, regardless of the type of claim.
C&W shall not be liable for:
Any claim for damage must be reported within 72 hours of service completion and must include supporting photographs.
Failure to report within this timeframe constitutes acceptance of the completed work.
C&W Appliance Service shall not be responsible for delays caused by events outside its control including:
These Terms shall be governed by the laws of the State of Texas.
Any dispute arising from services performed by C&W Appliance Service shall be resolved in Dallas County, Texas.
In projects involving new construction, remodels, or coordination with other trades, the builder, contractor, architect, or designer is responsible for ensuring that all installation conditions meet appliance manufacturer specifications prior to C&W Appliance Service beginning work.
This includes but is not limited to:
C&W Appliance Service performs installation services based on visible site conditions and information provided by the customer, builder, or project manager.
C&W Appliance Service shall not be responsible for design errors, specification errors, improper construction, or utility placement performed by others.
If installation cannot be completed due to improper site preparation, additional labor charges, trip charges, or rescheduling fees may apply.
When installations occur in construction environments, the builder or project manager is responsible for coordinating the readiness of the job site and for verifying that manufacturer specifications have been satisfied prior to the scheduled installation.
Appliances frequently connect to existing plumbing, gas, and electrical systems located behind cabinetry, walls, or floors.
These systems may include hidden defects, wear, corrosion, or improper installation that are not visible prior to service.
C&W Appliance Service does not perform destructive inspection of walls, cabinets, or floors and cannot evaluate concealed infrastructure prior to performing installation or repair.
Customer acknowledges that:
Customer agrees that C&W Appliance Service shall not be responsible for damages resulting from hidden or pre-existing plumbing, electrical, gas, or structural conditions that were not visible prior to service.
If unsafe or defective infrastructure is discovered during service, technicians may stop work and recommend that a licensed plumber, electrician, contractor, or other specialist correct the issue before work proceeds.
Many high-end appliances utilize custom cabinet panels, trim kits, and decorative hardware that are manufactured or installed by cabinetmakers or third-party trades.
C&W Appliance Service is not responsible for:
Customer acknowledges that custom panels and trim components must meet manufacturer specifications and must be installed or adjusted by the cabinetmaker if fabrication issues exist.