C&W Appliance Service Named #1 Appliance Service Company in the Nation by Sub-Zero, Wolf and Cove for Customer Satisfaction and Top 3 Most Professional Service Companies by United Appliance Services Association
Dallas, Texas — January 2, 2025 — C&W Appliance Service is honored to announce that we have been recognized as the #1 appliance service company in the country by Sub-Zero, Wolf and Cove for customer satisfaction for the second consecutive year.
Additionally, C&W was selected as one of the top three most professional appliance service companies in the nation by the United Appliance Services Association.
These prestigious awards highlight our unwavering commitment to delivering exceptional service, professionalism, and customer care.
With nearly 95% of customers reporting they were “very satisfied” with our service — an improvement over last year’s already stellar results — C&W Appliance Service continues to set the standard for excellence in appliance repair and maintenance.
Philip LaPlante, Service Manager with 42 years of C&W tenure, expressed his pride in the team’s accomplishments:
“To receive the highest honor from Sub-Zero, Wolf and Cove for the second year in a row and to be nationally recognized for professionalism is a testament to our team’s dedication. It’s an extraordinary achievement, and we are deeply grateful to our customers for their trust.”
Paul Bates, Branch Manager for San Marcos, Austin, and San Antonio who joined C&W 25 years ago, added:
“Being recognized not only for customer satisfaction but also for professionalism affirms the exceptional culture we’ve built at C&W. It’s a privilege to serve our communities with the highest standards of excellence.”
Dan Vivier, Parts Department Manager at C&W for more than 10 years, highlighted the collaborative spirit of the team:
“This recognition is a reflection of the entire team’s effort, from our technicians in the field to the support staff who ensure everything runs smoothly. We’re proud to continue exceeding customer expectations.”
Mary Halldorson, Office and Finance Manager, who is celebrating 34 years at C&W, emphasized the company’s proud history:
“C&W Appliance Service has been family-owned since 1958, and these accolades show how our core values have endured. Being recognized for both customer satisfaction and professionalism demonstrates our ongoing commitment to excellence.”
Wade Mannon, Training Manager, praised the company’s focus on continuous improvement:
“In my more than 40 years at C&W, we have never stopped striving to be better. Whether it’s through our comprehensive training programs or our commitment to customer care, we’re always looking to raise the bar. These awards motivate us to keep innovating and improving.”
Donna Harper, Office and Customer Service Manager for nearly 19 years at C&W, spoke about the importance of customer relationships:
“Our customers are at the heart of everything we do. These awards reflect the hard work of our entire team to ensure that every customer interaction is positive and professional. It’s an honor to serve them, and we are truly grateful for their continued support.”
These accolades are a testament to the values established by our co-founder, Wayne Thompson, whose guiding principle continues to inspire us:
“Always do the right thing, always.”
As a family-owned business, we are honored to have served our customers since 1958 and remain committed to providing exceptional service. With over 65 years of dedication to excellence, C&W Appliance Service looks forward to continuing to build on this legacy.
Phone: 214-358-1496 | 855-358-1496
Email: service@cwservicesinc.com
About C&W Appliance Service
Founded in 1958, C&W Appliance Service is a family-owned business and the highest-rated appliance repair and maintenance company in Dallas, Fort Worth, Austin, San Antonio, and beyond. Specializing in high-end brands like Sub-Zero, Wolf, and Cove, C&W is renowned for its commitment to customer satisfaction, professionalism, and service excellence.
