We are thrilled to celebrate a significant milestone at C&W Appliance Service: Paul Bates’ 25th anniversary with our company. Paul’s journey with us is a testament to his dedication, hard work, and unwavering commitment to excellence
Paul began his career in Dallas as an appliance repair technician, where he quickly established himself as a reliable and skilled professional. Recognizing his potential, Wayne and David Thompson, the owners of C&W at the time, requested Paul to temporarily relocate to Central Texas (which later turned out to be permanent). His mission was to open a new branch that initially served San Antonio and later expanded to Austin.
Reflecting on those early days, Paul recalls staying in an extended stay hotel and utilizing a self-storage unit to keep parts. Despite the challenges, he managed his calls with meticulous paperwork, demonstrating his resourcefulness and determination.
Over the years, Paul has transformed the C&W Central Texas/San Marcos team into one of the highest-ranking teams in the country for Sub-Zero customer satisfaction. Under Paul’s leadership, the team achieved the pinnacle of success, winning the #1 spot in 2023. This remarkable achievement speaks volumes about Paul’s leadership and the culture of excellence he has cultivated.
As a military veteran, Paul brings a unique set of skills and a can-do attitude to his role. He is always ready to jump in, support the team, triage calls, and ensure that issues are resolved on the first trip. His hands-on approach and dedication have built a best-in-class team that consistently delivers outstanding service.
Philip LaPlante, C&W Appliance Service Manager, expressed his admiration for Paul: “Paul’s leadership and unwavering commitment to our team have been instrumental in our success. His ability to inspire and support his team sets a standard for excellence that we all strive to achieve.”
Dave Thompson of C&W Appliance Service reflected on Paul’s journey: “Paul has been a cornerstone of our company’s growth and success. His hard work, dedication, and leadership have been vital to our expansion in Central Texas. We are incredibly proud of his achievements and grateful for his 25 years of service.
Ben Brinkopf said this in honor of Paul’s ongoing contributions: “Paul’s continued success in leadership is a testament to his character and commitment to serving our customers with the highest level of service. He has built an exceptional team that upholds the values of C&W, and we are excited to see what the future holds under his guidance.”
Here’s to many more years of success together!