Teamwork is Critical to Our Appliance Repair Success

Andrew-Carnegie-90x300Teamwork is more than a catchphrase around our office. It’s the key to providing the best service possible on the world’s best appliances, and why we are the leading appliance repair company in Dallas, Fort Worth and San Antonio. You’ll probably never visit our offices, but if you did, you’d see signs posted throughout the building – from the front office to the break room to the warehouse – reminding the C&W Appliance Service team why working together makes us better.

Andrew Carnegie once said “Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.”

At C&W Appliance Service, the only Sub-Zero and Wolf factory-certified premier partner in Dallas, Fort Worth and San Antonio, we achieve uncommon results because we place our emphasis on teamwork among our staff, among our offices, and among the brands which we service. Together we work to uphold the highest standards in the industry

Our teamwork approach began in 1957, when my father, Wayne Thompson, founded C&W Appliance Service with his partner, Wayne Gregory. Dad and Mr. Gregory had two trucks and one mission – to provide the best appliance service to their customers, even if it meant working seven days a week. In 1993, Dad became one of the five founders to form United Servicers Association, bringing together appliance repair companies from around the country to share ideas and resources as a team.

Today we continually remind our 31 team members that each person is important to our overall success.


We think it’s better to have a knowledgeable person answer your call – not a recorded voice or a generic answering service. Your first encounter with C&W Appliance Service is likely to be with one of the women who answer your phone call. Maybe women are easier to talk to when you have a problem. We just know they do a great job with getting details, scheduling repairs, and following up to make sure you were satisfied with your appliance service.


Dan Vivier, our parts manager, and his team make sure we have an ample supply of genuine manufacturer parts for quick Sub-Zero and Wolf repairs. If we don’t have them on hand, we work with the manufacturers or with reputable appliance distribution facilities to get what you need quickly.


Phillip LaPlante leads our team of technicians. They have been rigorously trained for Sub-Zero and Wolf repairs and for the other appliances we handle. They know how the products operate, how they should be maintained, how to interpret diagnostics, and how to solve your problem. If any individual technician runs into a problem, he has immediate access to Phillip and the rest of the team via an instant messaging system to find a solution.


You’d think an appliance repair company wouldn’t want to work with equipment that seldom needs to be fixed. But that’s not the case at C&W Appliance Service. We prefer to team with top brands, such as Sub-Zero and Wolf, ASKO, U-Line, Viking and more. We appreciate partners that offer our tech team ongoing training in Dallas and at their headquarters. They are responsive to our needs and often consider our ideas for future product updates.

I’m proud of all of the individuals who are part of the C&W Appliance Service team. Like Andrew Carnegie said, this team works together on common goals and achieves uncommon results.


For the very best in appliance repair and maintenance, you can count on C&W Appliance Service.