Many people think of Labor Day as a three-day weekend – time to go on a short trip, get together with friends and family or tackle a big project around the house. But I encourage you to take a few minutes to think about the people who work to help us do our jobs. I am grateful to be surrounded by folks who follow the Golden Rule and “do unto others as you would have them do unto you.” There are so many people who contribute to C&W Appliance Service’s success.
Multitalented Staff: We try to hire truly amazing individuals who are excellent at what they do. And we also look for people who are multitalented. Our employees go beyond their job descriptions, sharing skills and knowledge with colleagues and customers. In addition to their designated jobs, team members may help with recruitment, education, customer service, bookkeeping, information technology, public relations and even janitorial service. They’re also dedicated and show up whether there’s rain, sleet or snow. (It seems only right to give them the day off on Labor Day.)
Knowledgeable Suppliers: Without smart parts suppliers, we wouldn’t be able to do our jobs in a timely manner. Even though we maintain an inventory of parts in our warehouse, we rely on our regional parts suppliers to stock the thousands of odd items that might be needed for any appliance repair. The relationships that C&W Appliance Service has built over half a century are valuable to our clients and to our reputation.
Dedicated Manufacturers: We appreciate companies that invest in training. They have staff that travel to our offices to demonstrate best practices in repairing their products. At times we send our staff to visit manufacturing facilities, where they host training seminars at their headquarters.
Loyal Customers: Most folks might think that Labor Day is the one day we could take a break from thinking of customers. But we look at it this way – if our customers didn’t have jobs, then we wouldn’t, either. We appreciate that they contact C&W Appliance Service to fix or maintain their appliances, and most of our customers have stayed with us for decades. Taking advantage of ongoing training from manufacturers gives us a competitive edge.
Founding Principles: When my father, Wayne Thompson, and his friend, Chuck Gregory, founded C&W Appliance Service in 1957, I didn’t think about it becoming my career, too. Dad worked long hours and managed to pay his employees and his bills and still have enough money left to support our family. He also developed a good reputation with customers and suppliers that serves us well today.
One of the rare times that C&W Appliance Service is closed is Labor Day, but it doesn’t mean we’re not thinking about our jobs. It’s an important time to step away from the day-to-day rush and consider how many others our jobs impact.