C&W Appliance Service Clinches Top Spot in Annual Customer Satisfaction Contest


C&W Appliance Service Clinches Top Spot Nationwide in Sub-Zero, Wolf and Cove in Annual Customer Satisfaction Contest


Dallas, TX – [December 13, 2023] – C&W Appliance Service, the leading appliance service provider in Dallas, Fort Worth, Austin, San Antonio, and the Texas Hill Country, proudly announces its team has secured the top spot in the annual Sub-Zero, Wolf and Cove Customer Satisfaction Contest.


C&W Appliance Service has ranked #1 across dozens of authorized Sub-Zero, Wolf and Cove Premier Partner service companies nationwide, marking a historic milestone in the company’s 65-year history.  Over 92% of C&W’s Sub-Zero, Wolf and Cove customers in 2023 remarked they were “Very Satisfied” with the C&W Service.


“We’re not in the business of chasing awards, but we are genuinely pleased and honored to be recognized for our unwavering commitment to customer service,” remarked Philip LaPlante, Service Manager at C&W Appliance Service. “This achievement is a testament to the collective dedication of our entire team – from customer service staff and dispatching to finance, parts, and our skilled technicians.”


Paul Bates, Manager of the San Marcos (Austin / San Antonio) branch, echoed the sentiment, saying, “At C&W Appliance Service, we’ve always believed in putting our customers first. Winning this contest reinforces that our efforts are making a meaningful impact, and we are thrilled to be acknowledged for our hard work.”


Maintaining an outstanding Google rating of 4.9 or higher, backed by hundreds of positive reviews, C&W Appliance Service has consistently strived for excellence. “While we’re not perfect, we always strive to do the right thing for our customers,” emphasized Donna Harper, Customer Service Manager.


Dan Vivier, Parts Department Manager at C&W Appliance Service, emphasized the importance of teamwork, stating, “This achievement is the result of a collaborative effort across every department in our company. From our Technicians in the field to our dispatch team, Parts Department and our finance and customer service groups, everyone plays a crucial role in ensuring our customers receive top-notch service.”


Mary Halldorson added, “Customer satisfaction is at the core of our business philosophy. We take pride in not only meeting but exceeding our customers’ expectations, and this recognition reinforces that our approach is resonating with those we serve.”


Wade Mannon mentioned “C&W was started by Wayne Thompson and Charles Gregory 65 years ago in 1958.  They dedicated C&W to ‘Aways Doing the Right Thing. Always.’  Every day we hope to get a little bit better, and we consider it a privilege for our family-owned company to serve our customers and their wonderful families and neighbors year after year.”


C&W Appliance Service looks forward to continuing its legacy of excellence in appliance service, standing by its commitment to delivering unparalleled customer satisfaction.



About C&W Appliance Service:

C&W Appliance Service is a family-owned leading appliance repair company founded in 1958 with authorized partnerships and factory certifications, notably for Sub-Zero. With a team of dedicated technicians and a commitment to excellence, C&W Appliance Service continues to set the benchmark for customer service in the appliance industry, serving Dallas-Fort Worth, Austin, San Antonio and the Texas Hill Country. For more information, visit www.cwservicesinc.com or call at 855-358-1496.


For the very best in appliance repair and maintenance, you can count on C&W Appliance Service.