C&W is thrilled to celebrate the 40th anniversary of one of our most dedicated and skilled technicians, Randy Carter.
Randy joined C&W Appliance Service on May 30, 1984, starting on our pick-up and delivery crew. Since then, he has become one C&W’s Senior Technicians – and an integral part of our team and a cornerstone of our success. Randy has worked on nearly every type of appliance that C&W has serviced throughout the years, earning a reputation as one of the most knowledgeable and skilled technicians in the industry.
His expertise with the Sub-Zero, Wolf, and Cove product lines is particularly renowned.
Randy’s commitment to excellence and customer satisfaction has made him a go-to expert not only within our company but also across the country. Randy’s philosophy aligns with the vision of our co-founder, Wayne Thompson: “Always Do the Right Thing, Always.”
He believes that servicing an appliance means first and foremost taking care of the customer. Randy ensures that customers understand the issues with their appliances and takes proactive steps to ensure their products last as long as possible. His dedication to customer education helps families maximize their investment in their appliances, fostering trust and satisfaction.
Over the years, Randy has become a beloved figure in the Highland Park, University Park, and Preston Hollow communities. He has served families for generations and now finds himself providing service to the children of his initial customers. Randy’s unwavering commitment to quality and customer care has made a lasting impact on tens of thousands of Dallas-Fort Worth families.
Philip LaPlante, C&W’s Service Manager, reflects on Randy’s contributions: “Randy has been a wonderful colleague and an inspiring leader within our company. His dedication to excellence and his genuine care for our customers set a high standard for all of us. Working with Randy over the past 40 years has been a privilege, and his influence on our team and our community is immeasurable.”
Wade Mannon, C&W’s Training Manager, adds: “Randy is not only a master technician but also a mentor and friend. His ability to lead by example has helped shape the culture of C&W Appliance Service, and we are better for having worked alongside him.”
Randy’s journey with CW Appliance Service exemplifies the core values we hold dear and sets a high standard for service excellence. Congratulations Randy, on 40 years of outstanding service! We look forward to many more years of his invaluable contributions to our team and our customers.
