Customer care at C&W Appliance Service means more than fixing broken appliances – it’s about building relationships. Many of our clients have been with us for several decades and in some cases, several generations. Obviously, there are many appliance repair service companies in Dallas, Fort Worth and San Antonio, but we work harder to earn your trust. You’re inviting us into your home and that’s an honor we value.
I’ve mentioned this before — but I’ll say it again — we’re big believers in the Golden Rule and treat our customers as we would want to be treated. That is why C&W Appliance Service has established procedures for the technicians who visit your home.
Safety First: Rest assured that C&W Appliance Service has conducted criminal background checks and performed drug testing on the technicians the company employs. In fact, all of the technicians that you meet are trusted employees. We don’t use third-party contractors.
A Foot in the Door: Before our technicians enter your home, they cover their shoes with paper booties. We don’t want to take a chance of tracking mud or dirt on your carpets, tile or hardwood floors.
No Mess Left Behind: Before opening our toolboxes, we put work mats on the floor and countertops. Tools can get greasy, metal toolboxes can scrape finishes, and debris from equipment could fall out when we work. We want to leave the work area as clean as or cleaner than it was when we arrived.
Communication and Follow-through: After diagnosing the problem with your appliance, our technicians explain what is needed. Once your appliance has been repaired, we will show you the work that was performed and explain any other relevant issues. Before leaving, technicians can offer advice on ways to prevent future problems or give you tips on operating your appliance.
Make a Date: Schedule a follow-up visit or ongoing maintenance when our technician is at your home, or contact our office later if you prefer. C&W Appliance Service will call prior to your next appointment to ensure the scheduled date and time is still convenient for you.
Consistency Is Key: Whenever possible, C&W Appliance Service tries to send the same technician to your home for future service calls. That way, you don’t have to repeat any information about prior repairs or household instructions. Most of our customers feel more secure after building a relationship with a trusted technician.
Your Opinion Matters: You will be called after every service appointment and asked if you were satisfied with the appliance repair service or maintenance. Your comments about C&W Appliance Service are important to us and we use them as an opportunity to continually improve or exceed expectations.
We attribute our company’s longevity to relationships that have been built over the years. You count on your appliances to make life easier, and I hope you will trust us to keep them working in optimal condition.
C&W Appliance Service is the only Sub-Zero Premier Partner and the only factory-certified Sub-Zero and Wolf appliance service provider in the Dallas, Fort Worth and San Antonio areas. Contact us today to schedule an appointment.
